FAQs

Frequently Asked
Questions

Find answers to common questions about ISSINE eTires. Can't find what you're looking for? Contact our support team.

help General Questions

What is ISSINE eTires?

expand_more

ISSINE eTires is a digital marketplace that connects tire shops, auto service providers, wholesalers, fleets, and drivers. It enables users to find, compare, book, and purchase tires, parts, and services in one place.

What problem does ISSINE eTires solve

expand_more

ISSINE eTires simplifies how the tire and auto industry operates by connecting existing players into one structured ecosystem. It reduces friction between supply and demand and improves access, visibility, and execution across the market.

Where can I download the apps

expand_more

ISSINE eTires and ISSINE eTires Biz are available on both Google Play and Apple Store for customers and merchants.

Who is ISSINE eTires built for

expand_more

ISSINE eTires is built for tire shops, parts suppliers, service providers, fleets, and drivers. It supports the people already doing the work by helping them operate more efficiently together.

Is there an early access benefit

expand_more

Yes. Early users can access promotional offers and discounts from participating vendors where available.

rocket_launch Getting Started

Where do I start

expand_more

Drivers can explore and order directly on the platform
https://web.issineetires.com

Shops and vendors can enroll and start receiving demand through onboarding

Partners can apply to join the ecosystem and explore collaboration opportunities

Is ISSINE eTires available now

expand_more

Yes. The platform is live and expanding progressively as more vendors, services, and regions are onboarded.

two_wheeler For Drivers

What can I do on ISSINE eTires

expand_more

You can search, compare, and purchase tires, parts, and services. You can also book installations and manage your orders in one place.

What products and services are available

expand_more

You can access:

Tires including new, certified used, all season, and performance
Wheels and rims
Auto parts such as batteries, brakes, and accessories
Services such as installation, diagnostics, repairs, and roadside support

How do I track my order

expand_more

You can track your order through your dashboard. In supported markets, you will also receive real-time updates and notifications.

Who can use DIEL Delivery

expand_more

Customers, vendors, and delivery partners can all use DIEL Delivery depending on their role in the ecosystem.

storefront For Shops

What is ISSINE eTires for shops

expand_more

ISSINE eTires is a digital growth platform that helps shops increase visibility, receive qualified customers, and manage orders and services in one place.

What is ISSINE eTires for shops

expand_more

ISSINE eTires is a digital growth platform that helps shops increase visibility, receive qualified customers, and manage orders and services in one place.

How does ISSINE eTires help my business grow

expand_more

It brings ready-to-buy customers, improves operational efficiency, and allows you to increase sales without increasing marketing costs.

How do I become a vendor

expand_more

You can enroll through the onboarding platform and complete your setup to start receiving demand.

To get started click, here: https://admin.issineetires.

Why is onboarding reviewed

expand_more

We review onboarding to ensure quality, reliability, and trust across the marketplace. This protects both customers and participating businesses.

local_shipping For Wholesalers

What is ISSINE eTires for suppliers

expand_more

ISSINE eTires provides a structured distribution channel that connects suppliers with active and verified retailers, improving product flow and market access.

How does it improve distribution

expand_more

It reduces friction between supply and demand, increases visibility, and enables scalable partnerships across regions.

directions_car For Fleets

What is DIEL Delivery

expand_more

DIEL Delivery is the logistics layer that supports fast and reliable delivery of tires, parts, and other approved goods within the ISSINE ecosystem.

payments Billing and Pricing

Is ISSINE eTires free to use?

expand_more

Yes! Creating a user account and browsing the marketplace is completely free. Shops and vendors can also register for free with our Basic plan.

How do pricing plans work for vendors

expand_more

Plans are structured based on growth:

Free for visibility
Basic for operational control
Growth for revenue optimization
Enterprise for scale and multi-location operations

What is included in customer premium plans

expand_more

Customer plans provide savings, priority access, flexible delivery, extended warranties, and enhanced support depending on usage level.

handshake Partnerships and Ecosystem

What is ISSINE eTires for partners

expand_more

ISSINE eTires is an ecosystem platform that allows partners to integrate services, access market participants, and co-create value-driven solutions.

What types of partners can join

expand_more

Partners can include ecosystem growth partners, regional partners, enablement partners, and strategic partners depending on their role and contribution.

mail Contact and Support

How do I get help

expand_more

You can contact support directly for assistance with orders, accounts, or technical issues.

support_agent

Still Have Questions?

Can't find what you're looking for? Our support team is here to help. Contact us and we'll get back to you within 24–48 hours.

schedule Mon–Fri, 9AM–6PM CST
timer Response: 24–48 hours

Ready to Get Started?

Join the ISSINE Network today. Whether you're a customer, shop owner, or partner — we're here to help you succeed.

support@issineetires.com · partners@issineetires.com · www.issineetires.com